Updated: Oct 1, 2020

The business environment has always been extremely dynamic and has become even more so in recent years, rapid development and transformation across sectors have resulted in the complete revamping of the way we work. Very soon, a large part of the workforce will be working on the jobs that do not currently exist. So, what skills they need to cultivate to remain relevant in the ever-changing job market? Here is a list of ten skills that you need, to not just survive but also thrive in the existing and future industrial scenario. These skills are:

Cognitive Flexibility:

Cognitive flexibility is the mental ability of a person to switch between thinking about two different concepts or to think about multiple concepts at the same time. Hence, adaptability and awareness of the changes in the environment become two underlying skills needed to be cognitively flexible. Cognitive flexibility helps you to apply concepts from one context to solve problems of another unrelated context and see things from different points of view with a proper understanding of the situation.

Negotiation Skills:

Negotiation skills help you to discuss important issues with others and reach a beneficial outcome. They help you to close deals, resolve conflicts, build better relationships, and discuss important issues. To be a good negotiator you need to know your requirements, take a comprehensive view of the situation, understand what the other party wants from the deal, be very clear and specific of what you can offer in exchange of what you want from the deal, and pay attention to detail.

Service Orientation:

These skills demonstrate the awareness and willingness to anticipate the needs of the customers and try to meet them, sometimes even before they are articulated. Whether you are offering a product or a service to your customers, service orientation is a must-have skill in the highly competitive business environment to improve the customers’ service experience and to retain them. With a large number of players entering any industry, service orientation becomes imperative to achieve customer loyalty.

Judgement and Decision-Making:

Judgement and decision-making skills mean, the ability of a person to understand a situation, analyze facts and come to a sensible solution within a particular time frame. Judgement and decision-making skills are a combination of gut feeling, intuition, knowledge of facts and experience. To make the right decision and judgement you need to be a good listener, be able to read the body language to understand what the other person actually means, read between the lines, understand patterns and behaviour.

Emotional Intelligence:

Emotional intelligence refers to the ability to recognize, understand and manage your own emotions and the emotions of others in the organization and use the